FAQ

I changed my mind. Can I get a refund or make an exchange for a new size/color?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing, and shipping address, e-mail, and telephone number. 

How do I know that the size I ordered is the right size for me?

Please refer to our size chart. There are no exchanges allowed so please make sure that you refer to the size chart for each item prior to selecting it for purchase.                              

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, which includes the order tracking number. To track your package, go to the link below, enter your tracking number, and press the “track” button to get shipment details.

https://www.sicepat.com/checkAwb

When will I receive my order?

Please allow 3 - 5 business days for order processing and verification, and an additional 7-10 business days for ground shipping. We do not ship out on Saturdays or Sundays.


If your order has not arrived within the aforementioned guidelines, please contact us at cs@ bapestoreindonesia.com and we will do our best to track your order for you.

What shipping carrier do you use? 

We ship all orders via SiCepat. We do not use any other shipping carrier.

Can I contact you directly with any questions?

Please email cs@ bapestoreindonesia.com with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours.

Do you accept check payments? Can I use PayPal?

We accept Visa, Mastercard and American Express. 

Why does my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

I do not live in Indonesia. Can I place an order?           

We currently only accept orders from residents in the Indonesia. Please view our terms for specific details.

Can I order other items that are not offered on the web store?               

We are only offering a select group of items through the web shop at this time. Our inventory changes daily, so please check back for store updates and news announcements on product releases.